Altaro VM Backup Review

The software does have occasional problems with shadow copy but restarting the services rectifies this.

What is most valuable?

  • The ability to backup live VMs
  • Offsite backup replication to a removable drive or physical offsite location
  • Granular restore ability, including Exchange Server item level restore

How has it helped my organization?

There is now no need for users to log out of servers while the backup is performed, aiding productivity.

What needs improvement?

The software does have occasional problems with shadow copy but restarting the services rectifies this. Also, if it happens overnight, the software keeps attempting the backup until successful.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No, although this is mainly because the software is installed on a Hyper-Visor with very little other software to conflict or take up these are all on the virtual machines.

What do I think about the scalability of the solution?

No issues, although we haven’t used the software to its full capacity.

How are customer service and technical support?

Customer Service:

Customer service is excellent, and provides polite and prompt replies to emails.

Technical Support:

Technical support is also very good. There is a support tool within the software that saves an error report as a zip file which can then be emailed to support at Altaro. The longest I have had to wait for a reply is 24 hours, but that was for a non-standard error.

Which solution did I use previously and why did I switch?

No previous solution was used, except the standard backup solutions onto a physical servers. This is the first solution we have used for virtual machines.

How was the initial setup?

The initial setup was very straightforward, as the software installs easily, is very easy to configure and has a nice GUI. You just plug in your backup devices, install the software and follow the install wizard which guides you through the backup process from start to finish.

What about the implementation team?

Through an in-house team.

What was our ROI?

We support our clients servers so I don’t feel I can answer this question.

What's my experience with pricing, setup cost, and licensing?

The software is approximately £200 however, you also need the correct hardware in place (e.g. RDX drive for offsite backup).

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

I definitely recommend Altaro.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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