Alteryx Review

Efficient, with great automation capabilities but technical support is not as good as it once was

What is our primary use case?

We were analyzing data trying to find anomalies with the servers and things that were going wrong. Normally in what we do, it can be a very manual process looking for that kind of stuff. Therefore, using this product, I created a workflow that went out and looked across all devices for problems that are happening, and managed to cut down the number of issues that were being created daily.

How has it helped my organization?

The amount of labor that it takes us to find issues is pretty high. When you put the automation in place, that frees up your time to concentrate on the advanced analytics. We recognized right away in that first year that the amount of FTEs that we would have to acquire to do that work was a significant amount of money. It just stepped us into automation of many things that we do. That frees us up to be able to do a more mature analysis, and not that day-to-day stuff that you we have to track.

Not everybody's budget allows for having a team of 20. We just don't have that. It's saving us a lot of money in FTEs.

What is most valuable?

Right away we knew this has a lot of value, even from the perspective of data manipulation and automation. 

There are all sorts of use cases that we could come up with. It does take a little bit of learning and figuring out how to work the tool, however, we've been really successful with it. I even went and presented at one of their conferences our use case. 

Automation is the most valuable aspect for us. The ability to wrap business logic around the data is very helpful. 

It not only helps us with efficiency. You can also flip the steps apart to make that data flow in various ways. 

Most tasks run in less than two minutes and provide us with what we need very quickly. I can wrap rules around the data to look for certain things or to notify people. 

The amount of manual labor that we're saving by writing those workflows is huge.

What needs improvement?

The solution does have a bit of a learning curve.

I initially managed the product completely. Then, when the user base grew, another group just took it over. What they're struggling with is it's not as mature as Tableau in the user management area. It was tougher to manage the server part of it right away, especially since the user base has grown. When you get hundreds of users in there, trying to manage access to the product is a little tougher than Tableau.

For how long have I used the solution?

I've used the solution for maybe around five years or so.

What do I think about the stability of the solution?

The solution is quite stable. It's not as mature as Tableau in that stability area, however, it's pretty reliable. We don't have a lot of problems with it. Initially, we created a lot of cases as we didn't understand how to best manage the product. Now, very rarely do I open a case with support and have issues.

How are customer service and technical support?

They recently moved to a different support model. Initially, when we came to the product, the support was pretty good. Now, when we open cases, it seems not so good. They're asking customers to pay more money to get a higher level of support. Of course, due to the fact that we don't open that many cases, it's not important to us to get to that higher level. That said, the response time given and the attention to us is not as good as it was initially.

Which solution did I use previously and why did I switch?

When trying to pull large datasets into Tableau right away we realized that we had to do something different. Prior to Alteryx being available, I would use scripting to stage the data. I happened to notice an ad on LinkedIn for Alteryx, and I thought, "Wow, this is exactly what I need." I talked management into buying it. I was the first one in the company to start using the product.

What about the implementation team?

We used outside vendors to come in and help in certain parts of the implementation.

What's my experience with pricing, setup cost, and licensing?

It's more expensive than Tableau, for example.

There has been some scrutiny on the overall costs. We're trying to go to more open-source, with more products that don't cost so much. I have to continually work with folks on proving that the value of what we pay in licenses.

The solution has recently changed its support process and is now pressuring users to pay for a higher level of support services. That could potentially be an extra charge for some companies. 

What other advice do I have?

We are just customers and end-users.

I would advise other companies considering the solution that the training is important. They've been great working with us on free training for this, that, and the other. The company really does provide a lot of those resources. The community is very good. The knowledge base that's out there in the community is great. A company should just tap into that and any free training they can. It takes a little bit of time to get proficient at it, however, the payoff is there.

Overall, I would rate it at a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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