What is our primary use case?
I'm a service provider providing services to customers. I'm using AWS as sort of a generalization. There are 62 products offered by Amazon on cloud-related services, which include EC2, includes Silverlight, it includes a whole bunch of different solutions, F3, EBS, so we've got solutions that we have to support for all of it.
What is most valuable?
Glacier is one of the solution's most valuable features.
The initial setup is straightforward.
What needs improvement?
The user interface (UI) needs improvement. Right now, it's not the best.
The product's authentication method could be better.
The pricing model could have a more competitive edge.
It would be great, in a future release, if the solution offers unified hybrid management, or hybrid cloud management.
For how long have I used the solution?
I've been using the solution for four years at my current company. Personally, I have about eight years of experience with the product. I've worked with it for quite a long time at this point.
What do I think about the stability of the solution?
Generally, the solution is pretty stable. That said, when they have an event or an outage, it's pretty severe.
What do I think about the scalability of the solution?
The solution is quite scalable. A company that needs to expand the solution should be able to do so pretty easily.
We have applications that run on AWS. However, in terms of administrators or interface people, that interface with AWS directly, we have probably about 80 users on the product.
How are customer service and technical support?
I personally have never conversed with technical support. That said, I haven't heard of any complaints about their level of service. From that, I would assume that our organization is largely satisfied with their support offering.
How was the initial setup?
The initial setup is not complex. It's pretty simple and straightforward.
If you know the patterns for how to set up and host, it's a quick deployment. We normally automate all of our deployments anyway, so the deployment process itself is quick and easy.
What's my experience with pricing, setup cost, and licensing?
The product is an a la carte service. It offers a set of microservices that are associated with it. Therefore, the solution pricing varies quite a bit.
The pricing could be more competitive. If a company is questioning whether it's cheaper than owning a server yourself and running a server yourself, the general answer to the total cost of ownership is yes, it is cheaper. However, if you have to move data around a lot, it will not be cheaper.
Which other solutions did I evaluate?
We've evaluated other options as we use a variety of other solutions as well. We've evaluated a lot of other companies.
What other advice do I have?
We're an Amazon partner as well as customers of theirs.
We're using the latest version of the solution.
I would recommend that most small to medium businesses that they use a consultative agency or a managed service provider to help them with the product.
Overall, I would rate the solution seven out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)