Amazon AWS Review

Scales well with an easy initial setup and good technical support

What is our primary use case?

We are a hospital system provider. We use the solution in order to provide provisions to the hospital. The client didn't want to host on-premises, and therefore we are using this product.

What is most valuable?

If there are issues, I come and check on them, however, I rarely use the solution, which suggests it's pretty problem-free. It works pretty seamlessly.

The initial setup is very straightforward and I didn't have any issues with configuring the solution.

The solution can scale quite well.

Technical support is pretty decent so far.

What needs improvement?

The pricing of the solution could be better. It's a little pricey.

For how long have I used the solution?

I've been working with the solution for the past two years or so.

What do I think about the scalability of the solution?

I haven't seen anything that would make me assume that solution can't scale as much as you need it to. It seems to be pretty scalable. There are no limitations.

How are customer service and technical support?

I've found the technical support to be pretty decent overall. You do need to give them some time, however, largely we are satisfied with their level of helpfulness.

How was the initial setup?

I am not extensively using the solution and I didn't do any work on the AWS; there's a DevOps team who will do the configuration.

That said, it's very straightforward. I didn't face any complexity in configuring AWS, for example.

What about the implementation team?

As integrators, we can implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

It would be ideal if the solution cost the customer less. It's expensive right now.

What other advice do I have?

We're integrators and service providers. We offer services to our clients.

We use a private VPN for the solution.

I'd recommend the solution to other organizations, so long as the company doesn't care about the pricing.

I would rate the solution eight out of ten, simply due to the fact that the cost is high. They lose points there.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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