Amazon EC2 Review

Offers compute services with a stable and maintenance-free structure, but the upgrade process needs improvement

What is our primary use case?

We are using this solution for relational DB servers, application servers, and IaaS. We are also using it for SMTP and HTTP services, for compute services.

What is most valuable?

The most valuable feature of this solution is the ability to have standard operating systems along with the Windows, Linux operating systems, and their maintenance-free structure, which we prefer.

What needs improvement?

One of the challenges is the AMI upgrades. For example, EC2 is running on a different AMI, and when we are trying to upgrade, it has mandatory manual processes involved. This is a problem for us. This is an area that we are looking forward to being taken care of or augmented.

Also, when we start doing upgrades, we start losing network connectivity.

We have some issues with the cost, as it's expensive.

They don't have much in the way of optimized support or OS-level support. Also, there is not much visibility in terms of the upgrade. This is an issue that we are facing at the moment.

We would like to see it have something quicker. When we reboot the EC2 instance, the time it takes to come up is a little on the higher side. We are not sure if it is better on the reserved instance, but with the on-demand instances, it's not great. There is no easy way that a preliminary support guy can quickly check why the system is down, or whether there is a network issue or not. These are things that are still convoluted and could be simplified.

For how long have I used the solution?

I have been using this solution for more than eight years.

What do I think about the stability of the solution?

The stability is fine, we don't have any issues.

What do I think about the scalability of the solution?

This solution is easy to scale, but it is not easy to change the generation or the instance title. If you are in the same generation it's fine, but upgrading older generations to new generations is painful.

We have more than 80 users in our company. Most of the users are using it daily. The Dev tech team uses it daily.

How are customer service and technical support?

We have a premium support license and they are efficient, but we have a few instances where the technical support was not very good. A few cases for support were not good but for the most part, they are efficient.

How was the initial setup?

The initial setup is simple with a few moderate complexities, but it's ok.

What about the implementation team?

We did not use an integrator or reseller, we managed ourselves.

What's my experience with pricing, setup cost, and licensing?

The costs are quite high. For our usage, the cost is approximately $20,000 to $23,000 per month.

What other advice do I have?

Know your use cases. You have to analyze your load and use case before you select a particular EC2 machine. You also need to look into the availability and the stability of that particular version of EC2 that you are going for.

Mainly Windows is secure, but Linus and others are difficult to secure.

I would rate this solution a seven out ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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