What is our primary use case?
We use S3 as a short-term backup, and we use the Glacier as a long retention backup for our customers. We also use Crosswork to orchestrate from on-prem to the cloud. For example, we had a customer who has certified remote offices, and they want to control the backup at these remote offices from the head office. We installed our own software, and we booked and supplied S3 pockets to each one.
What is most valuable?
I like the price. If you compare Glacier to others, the prices in terms of what you store beyond retention are much lower. You would pay a lot more money to archive it online or on-premise storage because Glacier has been designed to keep content for longer retention. It will cost a lot of money if you keep it in online storage in your data center.
What needs improvement?
The response times could be faster. When you are with Amazon and use Glacier, you expect a response time between four to seven hours to retrieve the data. People will want to keep the content for a longer time, but they want to make shorter windows for that.
It will help if they make that according to the SLA, for example, SLA level 1, SLA level 2, and SLA level 3, and make a premium SLA for Glacier and make it one hour and 15 minutes to retrieve it.
All this will enhance the utilization of Glacier for our client's content. IT people will think that even archive should be faster, but archive means delivery is faster. It should guarantee content integrity at a certain time when you need the information.
How are customer service and technical support?
Amazon partner support is very good. You have different levels of support. There are options like standard and premium vendor support. Based on that, you have some of the business services like business support.
How was the initial setup?
The implementation of Amazon S3 Glacier is straightforward. It is very nice. It is just a couple of steps. If the engineer understands the components, it is easy to integrate.
What's my experience with pricing, setup cost, and licensing?
Amazon S3 Glacier is much cheaper than competing products.
What other advice do I have?
You have to be aware of Glacier's performance. There is a delay in Glacier, and you will not have a response because you can archive it. If you bring files from the library, from the archive, the response time is between four to seven hours. When you fetch something from the archive, it will take time. If you want to make it faster, we keep the content on S3, and it will come instantly.
On a scale from one to ten, I would give Amazon S3 Glacier a nine.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)