1. GUI is very user friendly
2. It's a pure Java tool, which enables me to run it on any platform (i.e. platform independent)
3. Free tool & easy to get.
Room for Improvement:
1. It does not support recording SSL
2. Supports only web based applications
3. Cannot change the recorded scripts
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Apr 03 2013