AppDynamics Review
It provides a real-time view of what the system looks like and how it is performing.


What is most valuable?

The most valuable feature is the immediate view into what the system looks like – how it's doing; how it's performing, and what are the connected pieces; that instantaneous, real-time view of what's going on.

How has it helped my organization?

A benefit of the solution is the ability to identify real-time problems before the customers even notice them. Even when customers do notice them, it gives us the ability to diagnose very, very quickly where the problem is and what's actually going on, so that we can do a much faster solution.

What needs improvement?

We're struggling a little bit with the way it auto-configures the various endpoints and how to work it. Some of the endpoints are not quite defined correctly, in its ability to sort of go in and tidy things up after the initial install and configuration. That's a little tough to get in and figure out. It's also made tough by there being very few people that are doing this as a job. It's basically me.

Other than that, I can't really think of anything.

What do I think about the stability of the solution?

The stability is fantastic.

What do I think about the scalability of the solution?

The scalability’s been great. We've deployed it over two data centers; multiple agents; all over the place. It's great.

How is customer service and technical support?

We have used technical support a couple of times, but it's pretty much self-explanatory, how to actually use it.

Technical support has been fine; very fast response times; taking us through to getting the question answered rather rapidly. It was good.

Which solutions did we use previously?

We previously tried a couple of different things, but it was really just the practice. I've been at the company a long time, 10 years. When issues would arise, a lot of the diagnosis was based on gut feeling. I've known the application for so long, and been a part of its development for so long, that if I felt like the problem was something, that's probably what happened. That's just not good enough as the business grew.

We started looking for solutions that would give us true, real data and scientific answers for everything that's going on in the system. That's how AppDynamics came to be part of the discussion.

Which other solutions did I evaluate?

We also looked at one other outfit. I think BMC was the one that we were looking at.

The most important criteria when selecting a vendor like AppDynamics is, does it work?

What other advice do I have?

Buy it. Buy AppDynamics, but you have to invest in your team too. It has to be someone's job to be setting the system up; to watching the system; making configuration changes. It has to be someone's job to report on the data that AppDynamics is coming with.

I have given it a perfect rating because of how quickly we can go in and see what's going on, diagnose issues before they become issues, but also respond. When we haven't got there first, when someone's reporting a fault, how quickly we can go in and see exactly what's going on, pull up the error message, see the red line on the errors, and so on. We're so much faster in responding to issues than we've ever been before.

We are not using APM with any other AppDynamics products at this time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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