AppDynamics Browser Real-User Monitoring Review

It helps me monitor how well the front end of our application is working.


What is most valuable?

It helps me monitor how well the front end of our application is working.

How has it helped my organization?

I think it has improved the way my organization functions, because for me, I think this application is more like the front end application where the user is the agent. The user is more like a real user. I think it does make an impact, because, right now, we already have that monitor in production. Actually, since I'm an engineer, they already have it deployed in production for that particular application, to see how the end user behaves in that production environment.

What do I think about the stability of the solution?

Stability might be something a system engineer might know more; they use it every day in production.

I just use it. For me, I think there is still room for improvement. I want to track it when I run it. I use LoadRunner to generate traffic to the environment. A lot of times, I know it's slow, but I need to know how it maps with the tracking I use with LoadRunner on the AppDynamics.

There is a workaround for that, and I did implement that. Based on documentation, the AppDynamics team recommended we just put a header in there and we use it. Whatever tracking we have in LoadRunner, it will show the name exactly in AppDynamics. So, there is a workaround, but it's not really official implementation. That's extra work that I have to do, and I don't really like that. I just wish we could just run it so whatever we see in LoadRunner, we can also see in the AppDyanamics EUM module.

What do I think about the scalability of the solution?

Right now, it's just one application. I'm not sure how it will grow in the future. I don't have the roadmap to see how it will scale in the future. I do not know.

How is customer service and technical support?

I have not used technical support. The system engineer is the guy who's in touch with technical support, but I heard it is not good. They do not provide a quick response. That is only what I heard. Do not take my word for it. We had a meeting where they said something like, “That is something we need to setup, something we need to get out.” Then they said, “Oh it's there, but it's not resolved yet.’" That's just what I overheard in the meeting.

Which solutions did we use previously?

I got invited to a meeting. There were people from AppDynamics that came to my company and talked about a new version upgrade. They talked about, "OK, these are the benefits the upgrade." I happened to be there. Before I came to the meeting, I tried to do research on my own about what AppDynamics is about.

One of the things I think I achieved this year is the mapping and matching the LoadRunner tracking with AppDynamic, the workaround and then the EUM. That's the thing that really helped me a lot with this year’s projects.

Which other solutions did I evaluate?

Normally, for me, I only look at free stuff. That's why I use Google Chrome. It just happened that they already bought it and the license was there. I just used the license without paying for it.

What other advice do I have?

At a recent conference, I saw Business iQ, which I think is very interesting. We talk a lot about the transaction level for IT, but for business people, this is something that makes sense. We’re not just for IT, but we talk for the business group, too. This is what it is about. There's a mapping between business and how well the system behaves. So, we would normally only look at the back end. Everything is about the back end, but not really about the end user. However, the end user really makes the difference.

Right now, for me, if I go into an application and it is slow, I get frustrated and I don't want to use it. So, this product shifts the direction; it should streamline, maybe get more meaningful information to business. I think it's going in the right direction.

My rating of the product is because I haven't gotten a chance to try all the different devices. I haven't gotten the opportunity. I just ran a test with LoadRunner, but I haven't run tests with real devices; how a iOS device, how an Android device, how a Windows Phone device will send traffic to see how well they capture the information. I haven't gotten a chance, so I cannot give it a perfect rating.

Unless, after I do all of that, I can say, "Oh really, it does capture what I'm looking for." Then, I would maybe give it a perfect rating, but I have rated it based on what I need right now. I just haven't gotten a chance to explore to different areas.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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