AppDynamics Review

Gives you a lot of room to develop, but automation should improve

What is our primary use case?

Our use case for AppDynamics is helping customers with performance problems and applications.

What is most valuable?

What I found is that there is a lot of room to develop things in it and to connect to other tools like IBM.

What needs improvement?

An area that has room for improvement on the CR and ERP would be the addition of monitoring of the internal solution. For example, you can monitor the day-to-day and everything in the transactions with AppDynamics, but there's also a lot going on in the kernel itself that you cannot monitor. The automation needs to improve as well. As it stands, a lot of customization needs to happen before you can use AppDynamics.

For how long have I used the solution?

We have been using AppDynamics for four years. 

What do I think about the scalability of the solution?

AppDynamics is scalable for medium-sized companies, but it is more difficult for enterprise companies.

How are customer service and technical support?

The AppDyniamics technical support is good. We haven't had any problems with them. They answer very quickly.

How was the initial setup?

The initial setup was not really straightforward, but it was also not complex.

What about the implementation team?

We handled the implementation in-house. The installation is not really an issue. You can install AppDynamics in an hour, but the configuration takes a long time before you have everything configured.

What was our ROI?

Return on investment for most tools takes a long time. Even then, I don't know if it's really the tools giving you a return on investment. Tools point to a problem, but they don't point to a solution. Your engineer needs to come up with a solution.

What's my experience with pricing, setup cost, and licensing?

When deciding whether or not to go with AppDynamics, first take a look at what you need to monitor and what the value of the monitoring is. There are a lot of things that an organization may need to monitor, like, for example, if I have the power system on, I may need to monitor the microcode and the window system. However, AppDynanics doesn't monitor these kinds of things. There still need to be a lot of patches implemented in order to improve performance. Also, these tools give a false positive that the performance is wrong, but then only adjust one parameter in the microcode.

Which other solutions did I evaluate?

Yes, IBM APM, and Dynatrace

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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