AppDynamics Review

Great for finding bottlenecks, and offers good stability but is quite expensive

What is our primary use case?

We primarily use the solution for effective application monitoring. 

How has it helped my organization?

It helps us to find out where the bottlenecks are. Once you know, you can go and try to fix that issue. One of the challenges, when you use an ERP system, is the performance and the experience. Whenever we had issues, it was an opportunity for us to find out where the problem is and try to figure it out. It's been helpful in terms of improving system response, in terms of trying to look at that. When there's a problem, we can always go and try to find out. AppDynamics gives synopsis information so we're able to at least find out where exactly the problem is. So that's been very, very helpful on that.

Even though we do not have an end-user experience or database agent, at least on the application side, we still are able to get the information. Otherwise, finding it, trying to find this information, or having a manual process could take some time. It's a time-saving solution for us for sure.

What is most valuable?

The dashboards of the solution are excellent. They can be customized very easily.

The stability is good.

The solution helps us save a lot of time on certain tasks.

What needs improvement?

I have not been able to really spend time on the product itself. Developers are more likely to discuss if there are any shortcomings. My usage is quite limited. It would be unfair for me to comment on missing features. I don't spend enough time with the solution, exploring its capabilities. 

Nothing comes to mind in terms of lack of features. I haven't witnessed any aspect that I felt was lacking.

The cost is an area of concern to me on that one. The cloud licensing needs to be improved. It's quite pricey. There are cheaper options other there - including open-source options. 

For how long have I used the solution?

I've been using the solution for about four years or so. It's been a while. 

What do I think about the stability of the solution?

The stability of the solution is good. I haven't witnessed any issues that would make me worry about its capabilities. It doesn't crash or freeze and there are no bugs or glitches. The performance has been reliable.

What do I think about the scalability of the solution?

We have two users on the solution currently.

I can't speak to how scalable the solution would be as I've never tried to scale the solution myself. I have no knowledge of how easy or hard it would be to scale.

Which solution did I use previously and why did I switch?

I haven't worked on other tools personally.

How was the initial setup?

I can't speak to the implementation process. I did not help set anything up. Therefore, I don't have any experience.

What about the implementation team?

The initial setup was done by our application service provider, an ERP application service provider. They configured it, and therefore we never ran into any kind of setup issues in that respect. 

They were fine. We had a good experience with them overall.

What's my experience with pricing, setup cost, and licensing?

There are other options that are open source that wouldn't cost the company any money.

There are many other open-source tools available. When it comes to price comparison, maybe it falls into different categories. It seems to be an expensive product overall, and with other cheaper options on the market, such as DataDog, companies may prefer to pay less or nothing at all.

At some point, we had decided to look for an alternate. Unfortunately, our hands were full and continue to be. We have so many other projects on that, we don't have time to do anything as time-consuming as switching to something else. If I had three months of free time, I would probably go and pick up an alternate, an open-source solution, and maybe implement that due to the fact that the AppDynamics cost is very, very high.

Which other solutions did I evaluate?

From time to time I do look at some other things, New Relic and some of the other things out there. However, I haven't properly evaluated anything per se. 

What other advice do I have?

We are customers and end-users.

We're always using the latest version of the solution. It's SaaS-based and therefore it is consistently updated immediately as new versions are ready for release. We don't need to manually handle the process. We use AppDynamics' own cloud. We don't use a third-party cloud.

The one area of concern for me is the cost. There are other options - including open-source options.

Overall, I'd rate the solution at a serve out of ten. I'd rate it higher if the solution's price was better.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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