How has it helped my organization?
We have been able to proactively correct issues from newly launched applications without even receiving complaints from the end users, and the amazement of users when you notify them personally that an error they never reported has been corrected is priceless.
What is most valuable?
The detailed metrics that are collected about the JVM and the transaction snapshots, those have been most valuable to us to correct complex bugs.
What needs improvement?
The granularity of historic data could be improved.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The Java agent never was the cause of any application crash since we've used them.
What do I think about the scalability of the solution?
So far we have never reached the limits of AppDynamics Pro, it scales at our pace.
How are customer service and technical support?
Customer Service: AppDynamics is one of those rare companies that put the customer experience first. Once you become a customer you are appointed a technical account manager that helps you get the most out of your investment. I have a conference call with mine every other week and it really improves our understanding and use of the solution.Technical Support: Very good, we never had any major issue and we have always been helped promptly.
Which solution did I use previously and why did I switch?
We did not use a comparable solution before, we choose AppDynamics when we initially compared the different Application Performance Management solutions.
How was the initial setup?
Setting up AppDynamics is a breeze. We never encountered any installation issue nor with the Java agents, machine agents or the controller. We always installed the components ourselves without any help other than the documentation.
What about the implementation team?
As mentioned before we implemented it ourselves without any external help.
What was our ROI?
Our ROI is very good, the areas that profited the most were productivity, customer experience, software quality and bug fixing time.
Which other solutions did I evaluate?
AppDynamics was chosen over several competitors which we evaluated: CA Wiley and Compuware dynaTrace.
What other advice do I have?
I rate the AppDynamics Pro usability, stability and customer experience as the best. This solution is very advanced and they keep on improving the features that make it great. Once you use AppDynamics it feels like you were standing in the dark before. Implementing it is a breeze even if you never used it before, and out of the box it gives you so much useful information that you only need to fine-tune it. I never heard of any other product that is up and running this fast.