What is most valuable?
JVM memory monitoring, hardware monitoring, response time monitoring and proactive alerting.
How has it helped my organization?
AppDynamics has allowed us to find critical memory flaws in our application. We were able to find a root cause to a JVM permgen issue by using AppDynamics’ memory monitoring tools.
What needs improvement?
Remove all Flash from the product. Also make drilling down in the response time call stacks easier.
For how long have I used the solution?
What was my experience with deployment of the solution?
How are customer service and technical support?
Customer Service: 8 out of 10. They have answered everything I have asked.Technical Support: 7 out of 10. Sometimes not as specific as I would like but overall I am happy with them.
Which solution did I use previously and why did I switch?
Our previous solution only allowed us to see hardware and response time latency, we were unable to drill into call stacks to find the root cause.
How was the initial setup?
Pretty straight forward. Followed the setup guide and was in business within an hour or so.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Setup cost was about 2-3 days of a developers time to install / configure. Day to day cost is we have an extra server that needs to be on to run AppDynamics.
What other advice do I have?
AppDynamics has a lot of information it can give you. Be sure to take the time and understand all the data. There may be critical information that can help improve your application performance.