AppDynamics Review

It traverses our environment and brings problem areas to light.


What is most valuable?

The most valuable feature is the ease of just putting it in right out of the box and its being able to traverse our environment and bring those problem areas to light. That's basically it.

How has it helped my organization?

One of the applications that we use was having some very bad slowdowns. We were able to throw AppDynamics in there. We were able to identify the root cause within probably 45 minutes, which took our process time from 33 days down to 18 days. Then, eventually, a few more efficiencies were actually found a few hours later, which brought it down to three days. It was pretty awesome.

What needs improvement?

Because we didn't have anything before, this is like the Taj Mahal, compared to what we didn’t have.

The only thing is that maybe it collects too much right away. There's a lot of noise. You need to have those people that know the application very well in order to tune it down. Maybe that would be an area with room for improvement.

Beyond that, I don't know yet. Give me some more time in it and let me figure it out a little more but I can't think of anything else.

What do I think about the stability of the solution?

Stability is excellent; no worries at all with that.

What do I think about the scalability of the solution?

Scalability is excellent; no worries at all.

How are customer service and technical support?

We haven’t used technical support because we are still in the PoV. Our sales guy is beside us. He's been awesome with everything.

Which solution did I use previously and why did I switch?

We weren't using something like this before. We were using an NPM, network performance monitoring, tool called Truview. It wasn't giving us our application insight. It did everything for the network but not the application itself. We've had a lot of slowdowns on our website and things like that. Through our homegrown tools, we couldn’t figure out what those slowdowns were until we threw AppDynamics in and those kind of started floating to the top.

How was the initial setup?

Initial setup was very straightforward. It was basically just downloading an agent, recycling, and you're up and running. That was how easy it was.

Which other solutions did I evaluate?

New Relic as well as CA were also on the shortlist at the time. New Relic couldn't actually give me the breadth of what we wanted, as AppDynamics could. CA was kind of very intrusive to our network and we wanted something that didn't have a whole lot of resource dependencies out there.

My rating is because of the top three that we looked at. I also had our developers look into it, as well as our release management and our systems engineers. All of us came together and we were able to put the pros and cons together on what AppDynamics gave us or didn't give us over the other ones. AppDynamics just came in head over heels above everybody else. Unfortunately for the others, it was just the writing on the paper, as well as the proof in the trial period and what we saw in our environment.

What other advice do I have?

Be patient. They do things very procedurally. Usually, I'm used to downloading an application and trying it on my own. If I would have done that on my own, I probably would have thought, I can't do this; there's too much there. But, they kept coming back, saying, “No, we want to show you. We want to make sure you're doing this right.” Even though I wanted to say, “No. Just leave us alone and let us do it”, I'm glad I did take their advice and bring them in, so they could teach us a little more about it.

We're doing APM but we also are right now evaluating the Analytics side of it. That's been pretty awesome but we haven't really gotten very deep into that one. We’re basically just using APM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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