AppDynamics Review

lets us quickly diagnose customer problems that occurred in production


What is most valuable?

Being able to quickly diagnose customer issues and their performance problems.

How has it helped my organization?

It lets us quickly diagnose customer problems that occurred in production, but also lets us look at our system and load test in the quality assurance period so we find problems before they go to production.

What do I think about the stability of the solution?

The stability is generally pretty good. Sometimes you get anomalies which are hard to explain and sometimes data seems to disappear, but except for that it is generally pretty good.

What do I think about the scalability of the solution?

Scalability has been fine. I have not had any problems.

How is customer service and technical support?

The support that we received was pretty good. Around July, we had some technical resources come on site and help train us and the team on how to use it. We asked them a couple of questions but generally we figure stuff out using the help system.

Which solutions did we use previously?

We had built our own login and diagnostic tools but it was hard to add features to that, while at the same time try and diagnose any problems quickly. So it is nice to have something which is already done, which you just learn how to use and have a quick turnaround without having to worry about it. And if we have problems, we just phone technical support.

Which other solutions did I evaluate?

We looked at about three or four different vendors, one of which was Dynatrace. We talked to Dynatrace a lot, and even had it installed, but decided to go to AppDynamics as it seemed to work better for us.

What other advice do I have?

AppDynamics does exactly what I want it to do. It diagnoses problems quickly so if one of our customers is having problems, we can tell him what's slow and maybe find a solution within a couple of hours. Customers don't mind if you have occasional problems, as long as you can fix them quickly. If it goes on for weeks and weeks, then they start getting annoyed. It is nice to be able to tell them, "This is what happened. This is why it happened. And this is what we did to fix it."

If a colleague of mine was researching AppDynamics I would get them to install it; use the evaluation copy and see if it works for them. It is pretty easy to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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