What is most valuable?
The most valuable feature is primarily the ability to do business transaction analysis in real time; for us to be able to use it for multiple areas. We use it for our cloud services, as well as our in-house application stack. Pretty soon, we're going to go into the analytics side; that's one of the next big ones for me.
How has it helped my organization?
It has improved the speed at which we are able to respond to issues. Typically, production issues for us in the past used to take hours and several people to resolve. Now, it's a matter of minutes and a couple of people to isolate, do a root-cause analysis and quickly to solve the problem.
The turnaround time is the biggest benefit for me.
What needs improvement?
The analytics is definitely one good one; the federated services would be great; and hopefully something that will give us a little more integration with some of our log and event management tools, such as Splunk, etc. That would be the big one.
For how long have I used the solution?
I had this implemented about 16-18 months ago.
What do I think about the stability of the solution?
We use the SaaS model. I wouldn't say I'm really, really comfortable with it yet. We seem to have a lot of issues, with the agents going down repeatedly. We're still finding some issues with the SaaS model, from the controller. I wish it would get a little more stable; hopefully, in the next release.
What do I think about the scalability of the solution?
Scalability-wise, so far, so good. The next big one is the cloud services. That's where I'm really interested in the scalability, but everything I've heard so far and what I've seen, I've been very happy.
How are customer service and technical support?
Technical support is great. We’ve got great resources on that team, both on the delivery side, as well as on the support side.
Which solution did I use previously and why did I switch?
We weren’t previously using any solution, and that was the problem. Everything was a manual effort. My team would spend hours trying to figure out the root cause of an issue and it was not helping our customers, because any time lost in our e-commerce environment is money lost. We needed to get a tool that would help us turn this around really quickly. That was when we started looking at this. I had this implemented about 16-18 months ago. Since then, it's been great.
How was the initial setup?
Initial setup was relatively straightforward. There was some nuances but I guess a lot of that has to do with the company and the way we've set up our application stack; dictates how the agent is installed. By and large, it was pretty straightforward.
Which other solutions did I evaluate?
There were other vendors on our shortlist. We actually got a couple of others that I'm trying to migrate away from.
The most important criteria when I’m selecting a vendor like AppDynamics are ease of use, good support, really good stability, ability to extend easily, and native integration to a lot of application stacks.
What other advice do I have?
It's a great tool. I definitely recommend looking at it. At least go to a conference and attend one of the sessions; see what the tool can do. It's definitely valuable.
I haven’t given it a perfect rating because of stability, the SaaS controller. If it's as stable as I hope it'll be in the next release or two, I'll probably give it a perfect rating.