AppDynamics Review

Pinpoints application issues that can be located and fixed quickly.


What is most valuable?

The most valuable feature is the ability to pinpoint problems in our applications. We can find the problem quickly and fix it.

How has it helped my organization?

It definitely helps us speed up our troubleshooting. We are able to use it even during development and our beta testing to see the performance of our application and go back into development if we had issues. We can know when we need to start putting our beta customers in it. When our application starts slowing down, we can go back to developers immediately and tell them there is a problem, instead of having to hear it from the customers. It's actually helped me look better at my job. And so when I look good, I can make AppDynamics look good. And when I look good, I make my boss and his boss look good. Everybody's happier in the end.

What needs improvement?

Well they're adding in the Business iQ functionality and I will be really excited when that happens. But so far, it really has all the features that I need at this point. I mean there's always going to be more and more you can add to an application, but at this point, they've covered a lot of the ins and outs of what I need when I'm going through my application to figure out what's wrong.

What do I think about the stability of the solution?

So far I haven't had any problems with stability. It's been a 100% up time for us. We monitor it with a separate solution as well, just to make sure that it's up and running and we've never had a problem with it.

What do I think about the scalability of the solution?

We initially installed it as a medium installation. When we determined that we were going to use the product more and more, we were able to just modify a couple of settings inside the configuration, enhance our hardware, and it scaled perfectly without the need to reinstall or anything.

How is customer service and technical support?

We had a gentleman from technical support who came on site for about a week to do training with us. In that one week, I was able to learn almost all the functionality and the admin abilities that I had in the back end. And really I think I know the product in and out.

Which solutions did we use previously?

We had monitors, but when something goes down, we lose productivity and our business loses money. The question is, would you rather spend a little money up front to be able to have something that will have you save money down the road.

How was the initial setup?

I was the primary person to install the software on the servers. It was a straightforward installation. We installed it in a Windows platform. The installer has a wizard that we just followed, put in our perimeters, and then it just basically plugged and played from there.

What was our ROI?

I'm not the business person, but we've seen an immediate ROI from purchasing AppDynamics.

Which other solutions did I evaluate?

The only other vendor we were looking at the time was New Relic. Unfortunately, New Relic just seemed pretty, but it lacked functionality. When it comes to telling me what's wrong with my application, I want facts, numbers, and graphs. I just can't just settle for “pretty”. I have to have concrete information. When selecting a product, the features were definitely the number one factor. The support and training seems topnotch and they were always willing to jump on board and help me if I had any problems, even though it was just our POC, when we were going through that process. Overall, we were looking for support and then the functionality. It's pretty cut and dry. I'm pretty good at what I do, so I want to make sure that they can support me and I've got the stuff I need.

What other advice do I have?

My overall advice is, if you don’t have it yet, then get it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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