What is most valuable?
The features we find most valuable are real-time monitoring, seeing transactions, being proactive and easy to focus on the real problem.
I remember a case that would have taken maybe four or five days to find the cause. Now, we find it in two or three hours. APM has really made it more efficient. It really helps.
What needs improvement?
Well, it's not really about APM, but the network monitoring I'm really interested by that.
We're basically starting so we're not yet very good at it. Again, we still have a good support to help us.
What do I think about the stability of the solution?
We have not had any stability problems.
What do I think about the scalability of the solution?
We have not had any scalability issues.
How are customer service and technical support?
We have used technical support a few times and we found it to be very good. Response time is good and their tips are good; very helpful.
Which solution did I use previously and why did I switch?
We did not have any previous solutions.
How was the initial setup?
I wasn’t involved in the initial setup.
Which other solutions did I evaluate?
We compared AppDynamics with the IBM Tivoli IT. They failed so that's why we went to AppDynamics.
What other advice do I have?
APM probably applied more to us than others perhaps. This is an application monitoring tool so you need to really understand it and implement it properly. The application team needs to know about its features and capabilities to get the most out of it. We're new at this, so it's a new paradigm that we have to bring in our company. Being on the event team, I'm not looking at the application for the app team. Sometimes we're looking at the dashboard and we see something wrong. We feel that they're not really taking action. Sometimes we just call them, "Hey, by the way, can you have a look at it?" So, integration with the actual application team could be an improvement.
I think a vendor should be available, have deep product knowledge, and be helpful.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 09 2016