What is most valuable?
Auto-integration with applications and how easy it is to identify errors/issues are the most valuable features for this product.
Along with APM, we use End User Monitoring; I personally use it. We have a unique business model where at the end of the month there is a peak in usage. This product helps us to monitor that usage and makes sure that we target issues even before they occur.
How has it helped my organization?
We were using the New Relic solution before AppDynamics and had a lot of issues for configuring it and making it suitable for our use. However, AppDynamics was very easy to configure. We were able to deploy it within a month and get real benefits from this product just within a 6 week to 2 month span of time. So that was the main reason we went for AppDynamics.
For example if I remember correctly, the end of every month is like a war zone for us. Since we have implemented this solution, it is going smooth and we are getting positive feedback from customers, consultants and everybody else. It has changed our life.
What needs improvement?
Further integrations with other monitoring systems would be very helpful. I want to see it interacting more with the infrastructure, to get more statistics and details from our infrastructure environment and not only applications.
What do I think about the stability of the solution?
It's fairly stable. I don't think I have seen any issues occur since we have implemented this product.
However, my team needs more training and familiarization with how to setup custom features.
What do I think about the scalability of the solution?
Now we are using the Auto Scaling functionality with AWS. It was very easy to install again. We are not using it for all our applications and AWS but we are in the process of applying it.
How are customer service and technical support?
We haven't used any technical support yet; we use a partner who helps us to deploy and stabilize the system. We haven't used this tool for a long time to need actual technical support.
We are all part of the community where we post questions, get answers and have access to a lot of resources there so support would be great.
Which solution did I use previously and why did I switch?
I wasn't part of the selection of this tool but as soon as I came to know that this is the solution our organization had picked, I supported this decision a hundred percent.
How was the initial setup?
I was managing the team that deploys it. I wasn't involved in the selection of the solution but as soon as I came to know that this is the tool we are selecting, I supported it.
We implemented it and had no issues since we have a vendor that supports us in the initial deployment efforts.
What other advice do I have?
AppDynamics is a unique system. It depends on the environment that you are in. It is probably applicable to any kind of company but if you don't know how to configure it correctly or how to use it and get all the details that you want from it, it may not be your best solution. You might go with a much smaller scale solution but for any enterprise organization, this is the best solution you can implement.
We still haven’t implemented this APM tool completely in all our applications.