AppDynamics Review

We like the customer experience it provides and the deep dive it gives.

What is most valuable?

The most valuable features are basically the customer experience that it provides, and the deep dive that it gives; the overall dashboards, and then the strength of the dashboards, so you get a single pane and can see across the platforms.

How has it helped my organization?

It's much easier to set up and manage than the previous products we've had. It is basically a lot cleaner. It's just simpler to set up, simpler to manage, and gives a much better picture of anything else we've had.

What needs improvement?

The biggest thing that we need is on-prem synthetic monitoring. That is probably near the top of our list of things that we want, and actually need to have put in place. A lot of our business comes through intranet only, so a SaaS product can't provide that. We really need an on-prem synthetic monitoring solution.

I haven’t rated the product higher basically because of the synthetic monitoring piece. We started discussions with AppDynamics probably about two years ago now. Even at that time, they were saying on-prem synthetic monitoring was going to be coming. We had our hopes up really high for that, and it seems like there's been some feet dragging there. From our side, we're a little bit impatient about it. That's probably the only reason why I haven’t rated it any higher.

What do I think about the stability of the solution?

It is very stable. We haven't had any problems with it going down, crashing, getting upgraded or anything like that. It's been very stable.

What do I think about the scalability of the solution?

Right now, we're using it for a very small piece of our environment; running it in a pilot right now. We've had it for probably about six months in production, so it’s relatively new. From a scalability perspective, we do plan on expanding it out, and it seems like it would be easy to do, we're just not mature enough at that point.

How are customer service and technical support?

It's been very good. I personally haven't been the one opening the tickets, but whenever the people that work for me have opened up tickets, they've gotten quick responses. It's been very easy to get things answered and any fixes put in.

Which solution did I use previously and why did I switch?

We currently, and actually still have, the APM product by CA, and it has been kind of a headache to manage from day one. Any sort of maintenance on it, any sort of upgrades on it were always a pain to get done. That, in combination with the strengths of what AppDynamics provides from a dashboarding perspective, a metrics perspective, business transactions perspective, it's a lot stronger than what we're getting out of CA. The strengths combined with CA's maintenance and headaches, it was kind of a no brainer for us to want to switch.

How was the initial setup?

With initial setup, everything was actually relatively simple. It went pretty smooth. There is somewhat of a learning curve from our side of things, but overall it was simpler than other things we've had to deal with.

Which other solutions did I evaluate?

We didn’t really consider any other solutions. We did some pretty extensive research when we went with CA, which was basically only four years ago. Once we saw AppDynamics out there, a little bit more mature than when we were first looking at products, and we saw there was a front runner and leader in the industry, it was kind of a no brainer. We didn't really shortlist anything else when we wanted to go away from CA.

For me, the most important criteria when selecting a vendor like AppDynamics is the strength of the company and the strength of the product. Is it at the top of the charts for Gartner? A clear leader: It seemed like they were a vision leader in the industry, so that was one of the driving forces.

What other advice do I have?

I really don't have any negative things to mention about it. It's been all positive. Depending on how the environment is, it can be a bit pricier than other products. The benefits that you get out of it seem to outweigh the costs, from what we've seen so far.

We've also got AppDynamics’ End User Monitoring piece, and we're evaluating the database agents.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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