What is most valuable?
The most valuable features are monitoring the application, using the metrics of the different applications and looking into various business transactions we do with different customers. That's what we look into more often, the business transactions; where the calls are coming in, whether they are inbound or outbound calls.
How has it helped my organization?
We can track the visibility of the calls, how many calls we are getting. Being in the hotel industry, we want to get the feedback of the customers who are going to the various hotels we have under the IHG umbrella. We want to know how many people are calling for reservations and so on, that's what we look at.
What needs improvement?
Since we have a lot of applications in our company, we are right now looking into analytics and also RUM (real-user monitoring) for the mobile apps. Going forward, we want to be on par with the market.
For how long have I used the solution?
We have been using it for about three years.
What do I think about the scalability of the solution?
It has pretty much scaled properly for our needs.
We have been using AppDynamics for about three years as of right now, and we are a pretty well-satisfied customer. We continue to strive for new technology, whatever the AppDynamics people are releasing, the new versions or whatever, we keep upgrading.
How are customer service and technical support?
We have a lot of development teams and they ask a lot of questions. Being the admin for AppDynamics at IHG, I raise a support ticket. They are very good with responding immediately. The response time is very good, as in a couple of hours. We are pretty satisfied. I work with a lot of guys from AppDynamics, and I work with one guy in England. They're pretty good. The support is very good, technically sound.
Which solution did I use previously and why did I switch?
We weren’t really using something else before. I think my management wanted to get some metrics out of the application.
How was the initial setup?
I do the configuration on the application, setting up the app agent and the machine agent. Being a SaaS controller, I think your ops team would take care of it.
It is not that complex; not at all.
Which other solutions did I evaluate?
When we were finalizing the deal, I'm not sure about which vendors were on the shortlist.
When selecting a vendor like AppDynamics, we want to get as much out of the tool that we purchase.
What other advice do I have?
There are so many tools in the market, depending upon the criteria and what you want, I would definitely suggest AppDynamics, because of the REST things and all of that. You can deep dive into data and get to the granular level.
We are pretty much a satisfied customer.
We are not really using APM with any other AppDynamics products at this time.