AppDynamics Review

Error analysis in the troubleshooting sections go straight to the point.


How has it helped my organization?

Now, my team is not that close to the APM information. Using AppDynamics, it was possible to delegate how to read information on the client side because of how easy that is.

What is most valuable?

The most valuable features are:

  • Error analysis in the troubleshooting sections go straight to the point.
  • Autodiscovery of transactions.

What needs improvement?

If you are analyzing real time dashboard or metrics, AppDynamics will give you a refresh each minute, no matter what number you are watching.

This is a real situation when you are facing the screen during a load test or a the "hot" midnight of cybermonday for instance. When you have high stress of visits I do not know if you are more stress because of the amount of visits or because you have to wait eternal 60 seconds to find out it things are going well or you already have mess. And is even worse when you see suddenly a worse number but you do not know if this is a an spike or meanwhile your system is already "down", You just think in other tools with high "resolution" like CA (every 15 seconds.

What do I think about the stability of the solution?

Once you reach the limit of sizing in resources, the application becomes unstable.

What do I think about the scalability of the solution?

We did not really encounter any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 3/10.

Technical Support:

Technical support is 6/10.

Which solution did I use previously and why did I switch?

We previously used Introscope, which was difficult to use and not intuitive at all

How was the initial setup?

Initial setup was easy going with a wizard.

What about the implementation team?

A local vendor with a very good level of expertise implemented it for us.

What was our ROI?

I have never calculated ROI, but I need to do that.

What's my experience with pricing, setup cost, and licensing?

It is not a cheap tool, but you also save in manpower to setup because it is easy and fast. At the end of the day, I think the revenue is much better.

BUT, they have an awful co-term mode of licensing.

Which other solutions did I evaluate?

Two years ago, we evaluated Dynatrace and New Relic.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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