AppDynamics Review

Has helped us to increase customer acquisitions and reduce revenue leakage

What is our primary use case?

For customer journey monitoring: Stitch together complex journeys involving the entire ecosystem (internal through external IT) and multiple stakeholders.

How has it helped my organization?

Has helped us to increase customer acquisitions and reduce revenue leakage in the following:

  • Conversion rates
  • Average revenue per user
  • Customer acquisition costs
  • Rate of customer churn
  • Recurring or incremental revenue
  • Renewals and/or subscriptions.

What is most valuable?

End user experience monitoring, which includes:

  • Uptime (availability)
  • App response time
  • Database response time
  • Percentage of transaction time spent in database
  • Resource utilization
  • Database query times.

What needs improvement?

Areas which could be improved:

  • Integrated dashboard for user
  • Application
  • Infrastructure
  • Network layers.

There also needs to be an option to capture all the sessions for all the users, not just samplings.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
Manager, South East Sales Engineering with 1,001-5,000 employeesVendor

Browser RUM collects data on every load event that you have instrumented, and it also takes detailed snapshots periodically and when performance issues are detected. Over time, the load event metrics are rolled up based on averages and percentiles. Sometimes you want to see results based on all of the data.

With Browser Analyze, every single event is collected and stored for a license specified period in the AppDynamics Platform Events Service. Using the Analyze tab you can see results based on this cumulative data.

07 March 18
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