AppDynamics Review

Reduces incidents and improves critical application uptime, but the SaaS environment is not stable


What is our primary use case?

We use this solution to help reduce incidents in our production environment by providing usage and performance metrics, application dependencies like databases, net services, caching, and much more.

How has it helped my organization?

This solution has helped us to reduce the number of incidents in our Production environment and improve the performance of applications.

The uptime of our critical applications went up, and it has enabled us to set new SLA metrics.

What is most valuable?

This solution makes it fast and easy to diagnose performance issues and exceptions/errors in application coding.

After a major incident, root cause analysis is conducted and, most of the time, we understand what caused the incident and how it can be prevented from happening again.

The Web Dashboards are also very useful and sometimes can really prevent incidents before they happen.

What needs improvement?

Upgrading application and machine agents on a large scale is a nightmare; we cannot push upgrades through the platform, meaning, manual upgrades each time a new major release is out. Each time we have a new major release, we need to do a Rollout.

The Mobile AppDynamics app is a "Thing of the Past". AppDynamics should evolve the features presented by it; redesign it. Dashboards are impossible to read, and drilling down issues through it is impossible.

The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents.

For how long have I used the solution?

We have been using this solution for more than two years.

What do I think about the stability of the solution?

Poor stability of the SaaS environment.

What do I think about the scalability of the solution?

Scaling this solution is fast and user-friendly.

How are customer service and technical support?

Support for agent problems is accurate and fast.

Support for SaaS solution stability is very poor.

How was the initial setup?

Setup was fast and straightforward.

What about the implementation team?

We used a vendor partner team for our deployment, and we found them to be very skilled.

What was our ROI?

We have seen ROI in less than twelve months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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