What is our primary use case?
I have a B2B eCommerce website and we have some business transactions. For that, we have configured the business transactions in AppDynamics. Apart from that, we have a list of servers that we have configured in AppDynamics, to send us some sort of alert if there's something bad or the servers are in disguise or something.
First, we use it to handle the business transactions alerting, and then the servers alerting. And second, we use it to create the dashboard so that we can get real-time updates on how the system is performing at around runtime.
What is most valuable?
I like Business iQ the most, so far. It has great analytics configurations and I can get real-time updates. We have eCommerce releases every week. So the one use case that I use Business iQ is to compare before and after release performance using AppDynamics.
What needs improvement?
In terms of improvement, we have experienced bugs. I think the AppDynamics team is already aware of that and we follow up with them. They said that in the next release, they're going to cater to all those bugs.
For how long have I used the solution?
I have been using AppDynamics for two years.
What do I think about the stability of the solution?
I find it pretty comfortable and pretty stable. Obviously, there are always some sort of bugs that any product needs to handle, but otherwise, it is quite stable.
What do I think about the scalability of the solution?
We have ten to fifteen employees who manage this solution.
Since we are an eCommerce B2B website and we do need the scalability at times, to scale down or scale up, AppDynamics really does not create trouble for us in such scalability possibilities. It's not that difficult in terms of scalability.
We use it daily. Since we are on eCommerce products and support roles, we need to check the performance of the website on a daily basis, even on an hourly basis.
How are customer service and technical support?
I am quite satisfied with their support. Things are in shape. Things are good.
Which solution did I use previously and why did I switch?
We use AppDynamics and Pingdom but then we are using both of the software to cater to different purposes. I really don't want to compare those two products, because those are serving different functionalities for us. They are both NPM, network performance monitoring systems, but then they are totally different from each other, and they serve different purposes.
How was the initial setup?
It is easy to set up. We got help from AppDynamics, they initially helped us set up the configuration, and then we took it forward from there.
The entire setup has been completed for my website in a week.
What other advice do I have?
I would advise that instead of generic metric business usage of this, instead, use a generic metric business transaction configuration, and go for the Business iQ part of AppDynamics. It's really powerful and it is in real-time. It gives output on real-time things.
I would recommend AppDynamics. It's a very powerful tool for any organization to implement.
I would rate it a seven out of ten. The one thing that I find it difficult in using AppDynamics is, for any new user, it's not easy for him or her to configure the transactions in AppDynamics because the UI is pretty complex. The configuration is pretty complex for a new, fresh user. They can make the UI simpler, that'll be very helpful for anyone to configure their website in AppDynamics.
Which deployment model are you using for this solution?