Appian Review

Good interface with easy integration capabilities and a helpful mobile app


What is our primary use case?

We primarily use the solution for office automation purposes.

What is most valuable?

The Sites features are very nice. We use it extensively.

We have Tempo reports and we enjoy that it has Tempo functionality. 

The interface is very good. Our clients really seem to like that.

The product has a very good mobile app.

Overall, the features of the product are very helpful.

It's a solution that doesn't really need a lot of coding, if at all. It's very drag-and-drop. That's what makes it so easy to use.

The product offers a lot of good integration capabilities.

What needs improvement?

We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite.

The solution used to be a bit more difficult to use, but we've added Tempo and now everything is much easier. We can do things very quickly.

For how long have I used the solution?

I've been using the solution for about 15 years or so. It's been well over a decade.

What do I think about the stability of the solution?

As a person that's more in development, I've never tested the stability or noted any weakness in its reliability.

What do I think about the scalability of the solution?

I'm more on the development side of things and therefore haven't really been exposed to the scalability aspect of the solution. I don't know if it's possible or not.

How are customer service and technical support?

Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I can't speak to their knowledgeability or responsiveness.

What's my experience with pricing, setup cost, and licensing?

I don't deal with the financial aspect of the solution. I'm not sure how much it costs or if it is expensive or affordable.

Which other solutions did I evaluate?

I want to migrate to Microsoft PowerApps. I'm actually looking for the feasibility of migrating the existing Appian objects into PowerApps.

What other advice do I have?

We are Appian integration partners.

We have multiple clients using Appian, although some want to move over to Microsoft.

I would recommend the solution. It's quite easy to use, and the drag-and-drop functionality is great. For example, we have database records, and therefore we can easily pull the data from the database and connect and run the process. It's very easy when it's compared to previous versions. One thing to note, however, is that we do have a lot of memory. The memory has to be maintained and managed properly, otherwise, the system performance will come down.

I would rate the solution at a nine out of ten. There really is nothing like it on the market right now.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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