Appian Review

Best user-focused Business Process Management and Automation

Valuable Features

Robust forms builder that allows a developer to build once and the deploy to all browser & native iOS and Android apps automatically.

Room for Improvement

The UI of the application has been completely overhauled within the past couple years, but the tools for developing the new interface have not yet been updated.

Use of Solution

4 years

Customer Service and Technical Support

Customer Service:

Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage.

Technical Support:


**Disclosure: My company has a business relationship with this vendor other than being a customer: I previously worked for the vendor and now perform Appian consulting services independently.
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1 Comment

author avatarMario TreviƱo Salazar
Top 20LeaderboardReal User

I received a demo from the supplier and I was surprised because the supplier was able to make a small demo in about 30 minutes and the demo worked in a web browser from a computer and also in a Smartphone (the same demo worked for the two interfaces).