Appian Review

Enables quick development of code resulting in quicker turnaround time for automation


What is most valuable?

  • Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes.
  • Ease of use: Any normal developer can pick up the development techniques pretty quickly.
  • Regular updates: There are regular updates, as per market and as per client's requirements.
  • Professional support: If you are stuck somewhere during the entire project lifecycle, the support team is ready anytime, so that timelines are met properly.

How has it helped my organization?

This product has helped in automating a lot of flows in a lot less time, which has actually reduced manual errors and enhanced quality assurance.

What needs improvement?

Architecture of product and scalabiility issues.

For how long have I used the solution?

For three years, from version 7.8 to 17.2.

What do I think about the stability of the solution?

Not much, but sometimes very minor issues on tier 0, 1 applications.

What do I think about the scalability of the solution?

Not much, but again if high usage is not anticipated while gathering the requirements, the tool becomes slow sometimes, which is not good for tier 0 applications.

How are customer service and technical support?

10 out of 10.

Which solution did I use previously and why did I switch?

No, I didn't use any.

How was the initial setup?

It's straightforward, like any other normal tool installation or deployment.

What's my experience with pricing, setup cost, and licensing?

I have no idea about this, as my senior management has been dealing with this.

Which other solutions did I evaluate?

Not before; but after I evaluated Pega.

What other advice do I have?

It's good to implement this product for automation.

Which version of this solution are you currently using?

17.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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...who work at a Financial Services Firm
...who compared it with Pega BPM
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