AppNeta Review

The most valuable features for us are the synthetic tests and automatic testing when an issue it detected.


Valuable Features

The most valuable features for us are the synthetic tests and automatic testing when an issue it detected. This gives you a more granular look to see what the issue is.

Improvements to My Organization

The appliances (M30’s) are constantly doing site-to tests. PathView has detected many circuit issues for which we could go back to the carrier and ask them to troubleshoot. It also shows us QoS marking that helps us audit and verify our QoS policies are set up correctly.

Room for Improvement

They can improve by configuring the site-to-site tests and setting up alerts.

Use of Solution

We've used it for five years.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We've had no issues with stability.

Scalability Issues

We've had no issues with scalability.

Customer Service and Technical Support

Customer Service:

9/10

Technical Support:

10/10

Initial Setup

The initial setup is complex. You really have to have a good understanding of what you want to test. It also took some time to get the configuration setup correctly. Basically choosing the right tests for your environment and choosing the correct configuration options makes the setup complex.

ROI

We have peace of mind that our redundant circuits are fully operational and ready to take VoIP calls if they are needed. If we didn’t have this tool constantly doing those synthetic tests, we wouldn’t know that Voice Quality and QoS are good until it’s too late.

Pricing, Setup Cost and Licensing

It’s more expensive than other tools, but it’s also priced differently because of the cloud solution. Basically, we pay a recurring yearly maintenance cost for licenses and appliances, but we don’t have to buy servers or do any of the maintenance because they live at AppNeta (via the cloud). Thus, I don’t have to purchase or maintain servers.

Other Advice

Review AppNet's website and YouTube videos.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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