We need to be able to measure mobile apps' performance, stability, and resource usage, and focus on the most important issue and then improve them. I think that the valuable features of this product include:
- Stability overview with crash analytics.
- The FunDex scores gives me an overview of user experience in a very clear rating format.
- Helps me see the health of our applications.
- Launch time performance analysis.
- User action response time.
- Crash Trail.
- I can drill down to the root cause and see how UI performance, stability and resource usage is affecting the customer experience.
Improvements to My Organization
In order to provide our user with a unique experience, we have committed ourselves to give a fast, reliable, and error-free application that are monitored and updated regularly.
A good user experience consists with a fast app launch, continues with a catchy UI and easy booking flow without any delays and crashes.
We adapted the product into the development lifecycle and adopted it across our key UI and development teams. We improved the product stability and performance, as well as the user perspective, and can now see why, and how many, customers experience bad applications during launch time. Then, we can redesign the product so it will be improved for a smoother, nicer appearance when our users next start the application.
Room for Improvement
I would like to see more reporting and analytics. I also want to be able to get notifications when something goes wrong or something unusual occurs.
Use of Solution
I've used it for three months.
At the beginning, we had a few issues but we received really good support and everything was fixed.
Customer Service and Technical Support
It's great. Technical Support
Great – technical support was especially great.
It’s a mandatory tool for us at this point. We have 800,000 users so at this point in our business AppPulse mobile is necessary for helping make our product available at this level. We understand that performance is not just down to the network and user action have an effect as well. As for that we believe that only by monitoring the entire cycle, including with user flows, we will be able to focus on must-- on what most important to fix and enhance.
Other Solutions Considered
We looked into New Relic Mobile, but chose AppPulse mobile because of the price. After checking the industry, we have come to a conclusion that AppPulse Mobile fits our needs best.
I would tell someone researching to think about AppPulse mobile because I think that this product has a unique feature which we have found valuable – crash trail. When the user experiences a crash I can see on the web/app the entire flow from launch to crash so I can understand what caused the crash and how to fix it for the user.
We believe that only by monitoring the entire cycle, including with user flows, we will be able to focus on what's most important to fix and enhance.