ARCON Privileged Access Management Review

Session recording covers compliance and our in-house applications

How has it helped my organization?

It was much more challenging to support Arabic language and some legacy IE9 supported applications integration. But Professional Services solved the issues very well.

What is most valuable?

Session recording, as it covers compliance and it also covers our in-house applications.

What needs improvement?

It should support the SQL Always On platform with FQDN name instead of IP, so where all the databases are managed centrally.

In our company, we are not managing single-single SQL Servers, we are putting in a technology called Always On, where all the databases are managed centrally.

Whatever solutions or tools we have, we need one SQL instance or something that we can provide from that Always On system so that way, from the database side, there is high availability, it is in two or three different physical locations. If tomorrow something bad were to happen, and your main site was down, you wouldn't need to worry because all the same data would be available on the other site.

For this database, ARCON first said, "We do support Always On." Then we started migrating this database to the Always On database and slowly we came to see that they have two different databases, which are keeping recording logs or something - the sessions become very high. As soon as it is replicating, it is not shrinking the database. They told us, "Okay, keep our database separate from your Always On. Give us a standalone." 

So the reason that's not going to benefit our organization is because, single-handed, we were managing from one platform. Now we have to manage two, three, four, five different, single-single, standalone databases, which will create more overhead for our admin staff.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

One time, due to database connectivity issues.

What do I think about the scalability of the solution?

Not yet, although a couple of our requirements were solved with the next patch release.

How are customer service and technical support?

Five out of five. No doubt they are good.

Which solution did I use previously and why did I switch?

We did not have a previous solution. We evaluated some solutions and then started using ARCON. We found the potential was there in ARCON because it was supporting the applications which are only OS-based. That means, if you have Linux OS or Windows OS, it is supporting you. But from the application point of view, no one was supporting it, so that was a plus-point which contributed to ARCON being selected.

How was the initial setup?

Initially, there were some issues with .NET applications in Windows 10 systems, but with the help of our internal IT support we overcame the issues.

What's my experience with pricing, setup cost, and licensing?

Pricing is low and licensing is flexible.

Which other solutions did I evaluate?

We evaluated TPAM, Centrify, CA, CyberArk and InspectView and, of course, ARCON. 

There were a couple of other products which were causing us pain points, like Tripwire IP360. Then Tripwire, they also have something called CCM, Configuration Compliance Manager.

What other advice do I have?

Definitely go for user training before full deployment.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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