ARCON Privileged Access Management Review

Eases network admin by logging changes securely, but needs support for more browsers


How has it helped my organization?

Provides a secure way of accessing the critical services in our organization, with a lot of auditing features built in. It really helps in daily system/network administration tasks by logging the changes executed, in a secured and reliable way.

What is most valuable?

Logging, particularly screen recording for Windows RDP sessions. Also, command-logging for SSH sessions. This really helps us to see what commands/changes have been executed in a particular service at a given point of time, and by whom.

What needs improvement?

The product is browser dependent. As of now, it only works on Internet Explorer from the client side. The product should not be browser dependent and should be compatible with all the modern browsers. Admins cannot use any other browsers (Chrome, Edge, Firefox, etc.) to access the client manager online, and have to stick with IE for accessing the services.

Most people are either Chrome users or Firefox users. For them, I have to convince them to use IE.

This has been communicated to the company some time ago. They said this is already under development, to make the product work in the other browsers.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a pretty quick response. I cannot pinpoint any single instance, but almost all the tickets, whenever I have a problem, they have been good on the other side, and they are very happy to assist us. We are happy with that.

Which solutions did we use previously?

We have never used a PAM solution before. ARCON is the first of its kind in our organization.

How was the initial setup?

Setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable.

What other advice do I have?

ARCOS is a powerful, stable, and reasonable product for anyone looking for a PAM solution.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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