ARCON Privileged Access Management Review

Interaction between the servers and the client is recorded, which is helpful for analysis

What is our primary use case?

Used for server access management.

How has it helped my organization?

It has all the features that we require. In this regard I cannot tell you much other than that this solution is good for us, and we have been using it for a long time.

What is most valuable?

The most important feature is to know who is accessing the servers, the entire conversation that is happening between the servers and the client is recorded. It is a good feature if you want to do some analysis, and for investigation. So it is helpful to us.

What needs improvement?

I can't think of anything because the features which we require, it has everything that we need. So I cannot tell you much about the improvements required for this product. We are using all the features, and it is good to have.

The only thing is, while the product is good, they could do something on the support side. Support is quite good, but some improvements are required because the time to resolve is four hours. If they could reduce that to two hours, that would be good for us.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

There has been no problem.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

Technical support is good, whenever we have issues they will resolve the issue, so the support is good.

How was the initial setup?

The setup is not complicated because we implemented it in a single virtual platform, and using that console we integrated all the server platform for access, and directed user privileges. We provided users with a single sign-on.

What's my experience with pricing, setup cost, and licensing?

The pricing works for us. Comparatively, this software's pricing is good.

What other advice do I have?

We have suggested to other operations that they test this product. We have always spoken well about this product.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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