ARCON Privileged Access Management Review

Automates and encrypts our password management, but upgrades are not straightforward

What is our primary use case?

We're using it for managing the access to our devices; privileged administrative access to the devices is handled through ARCON.

How has it helped my organization?

Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error. For example, if someone missed the schedule, the password would not be changed. For things like managing credentials, some kind of register had to be maintained.

With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself.

It has helped us in automating all the work we do. For instance, it helps us in forensic analysis. It helps us find out who has done what; what was done by the user. Also, managing the accounts on the devices has become easier.

What is most valuable?

The most valuable features are the password management and the logs that are captured. We use both extensively.

What needs improvement?

Currently, we can manage only the SSH or RDP connections, but there are many more devices that are present, apart from our SSH and RDP. We want all this to be part of the ARCON solution. For the password management, they should increase the pool of supported devices, they should have more connectors.

They have to work on their tech support. 

In addition, they have to consider that upgrades should be easy for the administrators. Currently, along with the upgrade of the ARCON solution, we have to consider the desktops and the endpoints from where the solution will have to be accessed. We have to upgrade those endpoints and desktops as well. So upgrades are not smooth.

They also have to work on a cloud solution, because most things are going towards the cloud. A cloud integration should be considered in ARCON. We have not seen one up until now.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have not encountered any major problems with the product. We are able to use it without any problem.

What do I think about the scalability of the solution?

We haven't had any scalability issues.

How are customer service and technical support?

They need to improve on technical support, because ARCON has become a critical application. They should provide 24-hour support. But we've observed, in many scenarios, we don't get the support we need until the managers are involved. So they have to improve on the tech support.

Which solution did I use previously and why did I switch?

We started with ARCON because a few of our projects were using it and, when we were thinking in the direction of adopting a PAM solution, we got recommendations from the projects that we should consider it.

How was the initial setup?

The initial setup was straightforward. We had a team that helped us in deploying the solution. While deploying the solution, they planned the architecture and the information they would be needing. They provided that to us beforehand and, post-deployment, they arranged training for the team on two occasions.

What's my experience with pricing, setup cost, and licensing?

The product's pricing is a good value. It's appropriately priced. The product has all the required features. It doesn't work in some of the areas but, overall, it's pretty good.

Which other solutions did I evaluate?

We considered CyberArk and CA PAM.

What other advice do I have?

My advice would depend on how your administrators are placed, because it depends a lot on the desktop that they're using. It has dependencies on the .NET framework the ActiveX version. So, if you have a uniform environment, and it's very easy to upgrade the endpoints, then ARCON could be considered. Because, for any upgrade of the ARCON solution, an upgrade of the endpoints is required, for the desktops. It's from there that the administrator will be accessing the ARCON solution. It is a little complex. But if you have a uniform environment, you should consider ARCON.

It has all the capabilities and the customization is easy, but there are the problems with tech support and upgrading the solution which has a lot of dependencies. Because of those dependencies, we cannot consider deploying the upgrade quickly.

It has positive and negative points.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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