ArcSight Enterprise Security Manager (ESM) Review

The roadmap is not clear but it has a very good correlation feature

What is our primary use case?

Our primary use case is for security purposes. We are customers of ArcSight and I'm an information security analyst.

What is most valuable?

I think the correlation feature is one of the best features of ArcSight.

What needs improvement?

A lot of improvements could be made in the product. I think the roadmap is not clear, and there is no AI or machine learning solution. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

We haven't had any issues with stability. 

How are customer service and technical support?

I think there is good technical skill with the technical support but their attitude and response time is not good. 

How was the initial setup?

I recall that the initial setup was quite complex. We took subscription services for two weeks which covered the period of deployment. 

Which other solutions did I evaluate?

We are actually moving to another solution because the roadmap is not clear. We are just a small team and we don't need to monitor 24/7. We're looking to replace it with another more intelligent solution like Splunk or Securonix.

What other advice do I have?

Honestly, I won't recommend the ArcSight to another person. 

I would rate this solution a four out of 10. 

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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