ArcSight Logger Review

Expensive with poor support, but it gives us the basic information we want


What is our primary use case?

We have just upgraded to Splunk, so we're currently in the process of converting everything over from ArcSight to Splunk.

What is most valuable?

ArcSight provides the basic information that we want.

What needs improvement?

The support structure is not very good.

They are not 100% up to date with the current technology.

ArcSight does not provide the advanced details that we require.

AI and analytics are one of the major things that are needed for better analysis.

The integration with other systems could be improved.

The interface could be improved with a better GUI.

For how long have I used the solution?

The company has been using ArcSight Logger for between six and seven years. I joined the company six months ago, which was my first experience with it.

What do I think about the stability of the solution?

The stability is alright.

What do I think about the scalability of the solution?

Scaling this product is painful.

Staff-wise, we're not very big but scale-wise, we're right across the whole world. We operate in EMEA, Mexico, and APAC.

How are customer service and technical support?

We are not satisfied with the support.

Which solution did I use previously and why did I switch?

We are now using Splunk and are moving away from ArcSight.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite harsh.

What other advice do I have?

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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