What is our primary use case?
Our customers have generators on their facilities, and we manage those generators to provide services to the grid and reduce their costs. It involves peak shaving and that sort of stuff. We use ARIS BPM to essentially automate the communication to the grid and the generator and then update all of the account information regarding those transactions.
What is most valuable?
The ease of use is the most valuable. I have tried a number of BPMN packages, and I find the user interface of ARIS BPM easier and more intuitive than others. If your team is knowledgeable on BPMN, it is really pretty easy to figure out on your own because it adheres to the standards extremely well. I have tried Bizagi, BizFlow, and a variety of such solutions, and I just liked ARIS BPM better.
What needs improvement?
I use it strictly for developing the business process model. I don't use it for the actual automation. I do that with Vtenext. I have standardized on Vtenext, and I don't use ARIS BPM anymore. The Vtenext UI is just as good, and it is much more tightly coupled to the underlying object model. I can get more done in one session with Vtenext rather than first going to ARIS BPM, then importing, and having to edit it for tight coupling.
For how long have I used the solution?
I have been using ARIS BPM off and on for six months.
What do I think about the scalability of the solution?
I would not comment on this because we use it primarily just for the business process modeling and not the automation. So, I really can't comment on scaling. We have four users who are using this solution.
How are customer service and technical support?
We never contacted them. Its user interface is good and pretty intuitive.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We implemented it through an in-house team.
What other advice do I have?
I would recommend ARIS BPM depending upon the use case. I would generally recommend Vtenext first. I found Vtenext on GitHub as I was looking through and trying out lots of BPMN and BPA stuff. I used their product, and it is a really good product. We've now partnered with them.
I would rate ARIS BPM an eight out of ten.