What is most valuable?
Process Modeling or Process Mapping/Documentation. This is the most comprehensive tool for capturing the process details. Any organization who wants to embark on a BPM journey, process mapping/documentation, lays the foundation for the BPM led implementation.
Since ARIS provides such a rich modeling environment, it can be leveraged not just for automation of the processes, but more importantly for maintaining the blue prints of the processes for any organization be it business, internal or support processes.
This, then, provides a real picture of the status quo of any organization at any given time.
How has it helped my organization?
Using ARIS, an organization can document their business processes.
Also, the tool provides the facility to capture process details not just at one level but at multiple levels, depending on the audience who would consume it.
It helps not only to capture the process steps but with different aspects of the processes like org, KPI, systems, roles, infrastructure, documents, etc.
Once captured, the tool helps to analyze the processes and impact of changes in the organization from the system, process, KPI, perspective.
What needs improvement?
Since this is a design tool, seamless interface to make the process flows executable.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
None, since the launch of ARIS 9.x, the product architecture has changed and this has made it bit more complex from Administration perspective.
How are customer service and technical support?
Which solution did I use previously and why did I switch?
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
Pricing is a bit on the higher side.
Which other solutions did I evaluate?
What other advice do I have?
Best tool for documentation of business processes.