What is our primary use case?
As the name suggests, it is a process performance monitoring tool. It is used for discovering or finding the gap between what has been designed and what has been implemented. This is one of the checks that you can do with the help of BPM, and then you can re-engineer your process in a very correct manner.
What is most valuable?
It provides the discovery functionality, and you can have a simulation on top of it to get your design corrected to ensure that it is within the right state of parameters. It is a complete package that you can use from strategy to execution because you have the design layer, and within the design, you can also do analytics.
What needs improvement?
Its governance tool and integration with ESB and execution engine can be improved.
Their partner support can also be improved.
For how long have I used the solution?
I have been using this solution for around six or seven years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Scalability is there. They are going for cloud-based deployment, which will provide more scalability. They are also going for the database deployment, which will also be one of the things that can be used for scalability. Our clients are enterprise businesses.
How are customer service and technical support?
Their customer support is good, but their partner support can be improved. They can provide more technical enablement so that there is more focus on the partner, and they get more attention.
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
It depends on different parameters.
What other advice do I have?
It has been in the market for the last 20 to 25 years, so it has most of the capabilities. I would rate ARIS BPM an eight out of ten as an architectural tool.
Which deployment model are you using for this solution?