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ARIS BPM Review

It is the most flexible and embracing process modeling tool.

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What is most valuable?

It is the most flexible and embracing process modeling tool.

What needs improvement?

The price is too expensive.

What was my experience with deployment of the solution?

Version updates create deployment issues and support isn’t always aware of them.

What do I think about the stability of the solution?

I have not encountered any remarkable stability issues.

What do I think about the scalability of the solution?

I have not encountered any remarkable scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is 7/10.

Technical Support:

Technical support is 7/10.

Which solutions did we use previously?

I did not previously use a different solution.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

A vendor team implemented. Their level of expertise was 7/10.

What was our ROI?

It’s difficult to provide ROI information, because it depends on the costumer and how it uses the product. With this product, it probably takes at least 1.5 years to see ROI.

Which other solutions did I evaluate?

Before choosing this product, we evaluated it against SYDLE SEED.

What other advice do I have?

It is a great solution, but the creation of a process department inside the organization is essential to make a real PDCA cycle for the business processes.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is business partner of the vendor.

Mar 22 2017

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