Provides a corporate repository that connects business information.

What is most valuable?

EPC is by far the best notation to process modelling form. The idea of the corporate repository with all business information connected has no competition!

The ARIS Connect Collaborative Portal is a good idea, too!

How has it helped my organization?

  • Thousands of AS-IS models documented
  • Analysis and re-design
  • Go to TO-BE models with semantic checks

What needs improvement?

Scripting has room for improvement and the documentation is a "must".

Model-to-execution methodology must be improved, too, IMHO.

For how long have I used the solution?

I have used it for seven years.

What was my experience with deployment of the solution?

We have encountered deployment issues. All the products have issues, but really, the quality of ARIS is spectacular, at a level that strikes excellence. Unusual in proprietary software.

What do I think about the stability of the solution?

I have not really encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Well, the Software AG helpdesk is not the best in the world, but the Software AG salespeople are very willing to help and push to accelerate the solution.

Technical Support:

I rate technical support higher than usual.

Which solution did I use previously and why did I switch?

The principal reason we switched was EPC Notation. This notation, IMHO, is the best option to design the whole organization, it is Software AG property, and the other tools can´t use it.

How was the initial setup?

You can start from scratch in a very easy way and after that, increase the complexity. The tool supports it.

What about the implementation team?

An in-house team with vendor team support implemented it.

What was our ROI?

  • 2.000 designers design ARIS models and don´t create large Word documents.
  • Thousands of models to publish to the citizens, hot documentation and short time-to-market.
  • Reduces the misunderstanding with countries and users.
  • Removes bottlenecks and barriers.

What's my experience with pricing, setup cost, and licensing?

The pricing is not my business but they have a large catalog of license models. It isn´t possible that they don´t have a specific license for you.

Which other solutions did I evaluate?

  • MEGA
  • Casewise
  • SAP

What other advice do I have?

ARIS with Alfabet is the best EA/BPM solution in the world; no competitors. Somebody might say to you that the x tool is the best or that the y tool is the most stable tool in the market, but believe me, it will be bull. ARIS is unbeatable!!!

Which version of this solution are you currently using?

ARIS 9.8 SR6
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user

author avatarNikola Dlaka
Top 20Consultant

Great review Guillermo. ARIS has of course some drawbacks, like any other tool, but if used properly with good expectation management and a clear vision, it's a really great tool!

author avatarit_user761508 (Head of Risk Management Department at a financial services firm with 501-1,000 employees)

What would you say about pricing? What is the range? We are a 1700 employees company and few of them would model BP most would be just users (reading documents and diagrams)