What is our primary use case?
We are now using ARIS BPM long-term. We are using it as the default tool for our team analytics. For meetings, we use ARIS BPM. For some of the meetings, we use EPC, but we're planning to move to ARIS BPM. We also use ARIS BPM as the solution architect with those models.
We are currently reviewing the accuracy of ARIS BPM in moving data to the enterprise for analytics.
How has it helped my organization?
At the moment, there is a cut on hiring in our company. Hence, we decided to go down the road of outsourcing for these areas. We prefer to let these areas make their business purchases individually.
We found out that just the two of us were making all of the business purchases for the whole organization. We need to support staff of over 8,000. It's quite a lot for two people.
We decided that each business area will be responsible for internal meetings and business process management (BPM). We will only manage the quantity of the documentation, as far as updating the models, using ARIS BPM.
What is most valuable?
The main features we like about ARIS BPM are related to research:
- We do a filter for meetings to make sure that people don't end up using multiple icons.
- We have another skill for generating models.
- We also use ARIS BPM for querying information to see where everything is.
What needs improvement?
With ARIS BPM, the script creation is quite cumbersome. With version ten, the typed ones were quite extensive where we needed our developers to do scripting. If they can improve on that so that we just outline analytics and then produce the required scripts, that would be ideal.
I've not fully looked at ARIS BPM because we are only now evaluating the management of business processes. We've been more focused on AP, so we are seeing less to be utilized as for BPM capability. We've been planning that late for our part.
There's currently an issue where we don't have people in direct communication, even with the reviewing models, using ARIS BPM.
Another issue that they could improve in their functionality is the guidance, i.e. if they look at the processes that you have running or not. They will clear you in the interim going into business system areas, highlighting the information that you need the script to support.
ARIS BPM generates functions according to need and creating the script from the start could be improved likw having those functionalities as part of the system.
For how long have I used the solution?
I have been using ARIS BPM for quite some time, over ten years.
What do I think about the stability of the solution?
The stability of the ARIS BPM platform is quite good. The nice thing about it is the central database, where we can use all of our data. We can even manage users.
We are no longer operating as a business process network. We are no longer extensively involved in that sector.
We have handed over the functionality of ARIS BPM to other business areas to do their internal analysis or just show/generate documents for these requirements.
What do I think about the scalability of the solution?
Scalability means extending ARIS BPM to other platforms. One of the reasons why we wanted to integrate product was to be able to pull information from other platforms. That never materialized because there were some technical issues around the area. That's one of the mishaps with this tool. In version ten, there are improvements.
The required buying of little components for scalability also makes ARIS BPM a bit expensive to utilize. I've seen most of the departments within the government to be good. They find it more affordable, i.e. when you are making the first analysis of an extensive process model or a business process analysis. Then it's easier to use ARIS BPM.
ARIS BPM needs to look at its pricing model. We prefer not to buy everything in pieces, rather just buy the whole product in full for the organization. ARIS BPM should look at that.
How are customer service and technical support?
At the moment we have just started with ARIS BPM, but the technical support has been very good. The company that we have contracted with is here most of the time. They are also able to do remote support. That is one of the advantages.
How was the initial setup?
When I got the ARIS BPM introduction, we were already using the platform.
What's my experience with pricing, setup cost, and licensing?
We just bought the licenses for nine members. Each will be responsible for their uploads, their business area models, and the business process analysis. In our area, there are three of us. We are responsible for managing the models to show that they are tied to the standards.
For business process management, the time should be reviewed with all of the analytics. Overall, ARIS BPM is a total BPM tool.
What other advice do I have?
I would advise anyone to consider the pricing model first. ARIS BPM is one of the good tools which offers BPM functionality. We are planning to go the route of attaching documents so they can upload them. In this way, we will be able to meet our needs where they are located so we can print and use materials.
ARIS BPM is a good program. It's one of the leaders in the management of business processes. They should consider centralizing the team and the management of their business processes.
I would give ARIS BPM an eight to nine out of ten. If I rate at ten then I would be overlooking the problems that we have experienced over the years. There's still room for improvement.
ARIS BPM needs to improve scripting to make it as easy to use as possible so that they give you support on most of the elements that you generate on the go.