Aruba ClearPass Review

It has improved WiFi security and guest on-boarding to our networks, but it needs to be more vendor independent.


What is most valuable?

The most valuable feature is the guest on-boarding (BYOD provisioning, centralized access policies, posture assessment, etc.)

How has it helped my organization?

It has improved WiFi security and guest on-boarding to our networks.

What needs improvement?

It could be more vendor independent.

For how long have I used the solution?

I've used it for one year.

What do I think about the stability of the solution?

I have had issues in regards to the stability.

How are customer service and technical support?

The technical support is satisfactory. However, there is a room for improvement.

Which solution did I use previously and why did I switch?

I did not use any other similar product.

How was the initial setup?

The initial setup was quite complex because of the lack of detailed documentation.

What about the implementation team?

I implemented it in-house. My advice is to first set up the pilot for a small environment and then go all out.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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2 Comments

author avatarit_user352776 (IT Division at Lais s.r.l.)
Consultant

"It could be more vendor independent."
why you tell this? i use clearpass guest module for hotspot build on chillispot (so opensource based devices) and radius coa works well

author avatarit_user375078 (Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.)
ExpertTop 20Real User

I have found technical support to be excellent, but do not be afraid to escalate if you feel you are as proficient or more so than the intial tech.