Aruba ClearPass Review

The two most valuable features for us are ClearPass guest and policy manager.


What is most valuable?

The two most valuable features for us are ClearPass guest and policy manager.

How has it helped my organization?

It keeps your organization secure in many ways, has easy guest logins, tons of options to customize the portal page, and many other useful enterprise-level features.

Automated guest account creation and the customizable captive portal has reduced the burden of the receptionist generating a token for guest access. It supports multiple authentication methods and the access tracker makes admin life easy for troubleshooting.

ClearPass onboard reduces the IT admin burden as well.

What needs improvement?

ClearPass Insight needs to be worked on. The functionality is not quite there yet.

Also, add-on licenses are expensive.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

There were no issues with deployment.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

There have been no issues with scaling it.

How are customer service and technical support?

Customer Service:

Aruba has one of the best support teams amongst all the vendors.

Technical Support:

Technical support is the best.

Which solution did I use previously and why did I switch?

There was no solution in place previously.

How was the initial setup?

It was a little complex to set up. Following the installation guide makes the initial setup easy.

What about the implementation team?

We implemented it in-house.

But if you do use a vendor, make sure your implementation partner is aware of all CleaPass features. Otherwise, it will be tough. Since ClearPass is a mix of AAA, NAC, Guest Module, Onguard, Profiling, and On-Boarding, make sure your partner is an expert in ClearPass.

What was our ROI?

The VM version is good for the cost, but add-on licenses are costly.

What's my experience with pricing, setup cost, and licensing?

The VM version is good for the cost, but add-on licenses are costly.

Which other solutions did I evaluate?

We also looked at Cisco ISE.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are Aruba channel partners.
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2 Comments

author avatarSenior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
ExpertTop 5Real User

Prashant I agree that the TAC is as good as any vendor out there. Customers should always leverage that resource!

author avatarCo Founder at Airowire Networks
Consultant

@WIFISuperman....I agree, customers should make best use of TAC, if any one want to implement new feature, image upgrade, suggestions.....knock TAC door for safe results!!!!!!!!