A major feature that I deploy and all my customers enjoy is the On-boarding function. Once properly set-up, it is very easy to configure and maintain all on boarded devices and users associated with those devices.
The feature that I use the most is the Access Tracker. It displays all relevant information of each authentication request and troubleshooting is a breeze on how the data is displayed.
Improvements to My Organization
I have deployed ClearPass in a number of organizations that have been using any number of outdated and obsolete security protocols for their wireless security from WEP and PSKs to MAC based authentication and global user names and passwords. Deploying ClearPass allowed these organizations to move from weak security protocols to industry standard security protocols.
Room for Improvement
Every deployment of ClearPass I have run into a bug or a feature that is not as user friendly as it could be. This can be easily improved upon by providing documentation and guides of proper syntax inputs. I have gotten around these issues by purely trial and error.
Use of Solution
I have used ClearPass for the past five years and have deployed all the features that ClearPass has to offer. I have deployed it in school districts, hospitals, government agencies and all major industry verticals.
It is not as user-friendly and intuitive when first using it as it takes some time to know were everything is.
I have deployed Clearpass in environments that require over 500,000 authentications per day and have not had any issues.
I have deployed Clearpass in environments that require over 500,000 authentications per day and have not had any issues
Customer Service and Technical Support
For 90% of troubleshooting and basic configuration the Technical Assistance Center has always been very good, once the issue becomes a unique case specific to the customer that’s when resolving issues may take longer the three hours. Overall, Aruba Networks is really good in supporting ClearPass.
The basic network set-up is straightforward to get it on the network. Activating the licenses and getting the subscription key for ClearPass is a bulky and compression process with very little guidance or documentation. If there is an issue with the license, the only solution to almost always call Aruba tech support. Once the licenses are sorted out an upgrade needs to happen and the size of the update is 1.4Gb or more and based on the customers network, may take a long time. Finally, after ClearPass is on-line and fully updated, the configuration and basic troubleshooting is pretty straightforward. If it’s the first time someone is looking at it there is defiantly a learning curve.
I am the system integrator if it would be done in-house. If the person that is deploying ClearPass has experience with radius servers, deploying it would take three to six times longer than to hire a system integrator. Unless the in-house IT team has the time and resources to learn to deploy and troubleshoot ClearPass out of the box, then I definitely recommend getting a systems integrator. They would know how the system works, what questions to ask and troubleshooting techniques.
There are a lot of questions need to be answered before answering the real ROI question correctly, the biggest questions are how secure is your current network? Does it meet the industry security standards? Can you afford to have your network infiltrated or have loss of data? And can you afford to lose data? If not then pricing and licensing can be worked out.
Pricing, Setup Cost and Licensing
Before you buy licensing know how and way you are using clearpass. I cant count how many times a customer has perched the wrong license or to many or not enough.
If you are looking for a NAC solution ClearPass is one of the best all in one solution it covers all authentication methods and has a large flexibility that can be easily customized to fit any scenario in any industry vertical.