Aruba ClearPass Review

Reliable solution for our guest network access as well as mobile device registration.

What is most valuable?

It's a reliable solution for our guest network access as well as mobile device registration.

How has it helped my organization?

The key functionality we're using is Active Directory in unison with device authentication, so every 45 days a user has to log in their password on their mobile phone so that you can use WiFi services in the office. We're going to be looking at ClearPass to do device authentication, which means the users will only have to register the device once and never have to re-enter the password again.

What needs improvement?

It was a complex solution to set up because of its newness. We needed a third-party implementor to help us.

For how long have I used the solution?

It's a brand new installation for us, and we've only had it for a month.

What was my experience with deployment of the solution?

So far, we haven't had any issues with deployment.

What do I think about the stability of the solution?

From what we've seen it's been pretty stable.

What do I think about the scalability of the solution?

Right now, it's scaled. We're using it for guest internet services and it seems to be working pretty well. Our next phase with that would be to roll in for device registration as we roll out to our mobile device strategy.

How are customer service and technical support?

Customer Service:

10/10 for HP and 8/10 for the third-party.

Technical Support:

We haven't really run into any support issues yet. On the integration side, there's obviously some expertise with the vendor, which is going to help us take care of some issues in the future, but it hasn't really been a difficult product to support.

Which solution did I use previously and why did I switch?

We decommissioned other options. We had another, but we've since decoupled it and are now using ClearPass to do that.

How was the initial setup?

Because of its newness it was complex, but the end result was pretty straightforward.

What about the implementation team?

We did need a third party to come in and help us do the implementation. We had some initial help from an HP engineer on the Aruba side who spent some time with us, showing us an evaluation version of it, but when we went into production we had to get a third party to help us.

What was our ROI?

We're not really calculating ROI for the service. It's a necessary service delivered by IT to the corporation.

What's my experience with pricing, setup cost, and licensing?

We're currently doing an entire refresh of our access point network, which is approximately 80 access points across the country. We've recently acquired all new hardware. We're refreshing the entire footprint.

Which other solutions did I evaluate?

Because Aruba was our primary vendor for our access points, it just made more sense for us to try to consolidate more services towards the new strategy.

What other advice do I have?

It's only providing a very small service to us right now. It's not like we're looking at ClearPass on a very full-blown basis. My advice would be to just make sure to do a proper spectrum analysis, and each of your properties are areas that you intend to put WiFi, because it will be critical to where you put APs and how closely you put them together.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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