Aruba Wireless Review

Versatile as a solution but lacks comprehensive testing for upgrades and issues can be expected


What is our primary use case?

The primary use we have for the product is for users' corporate mobile access.  

What is most valuable?

The most valuable feature is the fact that it can work with many devices. It supports everything that we need it to. Whatever features are required from an enterprise standard, it supports all of them. The main advantage is broad device support.  

What needs improvement?

The area that has the most room for improvement is upgrades. What we have seen many times now is that new releases tend to have bugs. Sometimes the bugs are a little bad and cause some undesirable issues. The new code in the upgrades or something leads to conflicts. I would say testing releases before making them available is one of the areas which Aruba needs to improve most with the wireless product. More comprehensive testing is required for a better, more reliable end-user experience.  

It is not necessarily testing more often, it is just for new releases. The testing they need to do is to work more closely with different environments and take notice of where issues tend to occur. They should have some idea of what environments are experiencing issues more often by now because of which companies are reporting the issues. They can make compensations for testing in those environments.  

I do not have any new features that the product requires off the top of my head. I think that more than improving the product, there are management portfolios and other peripheral things that could be better integrated. But just doing better testing is the main improvement that they need to make.  

For how long have I used the solution?

We have been using Aruba Wireless for between seven and eight years now.  

What do I think about the stability of the solution?

Aruba Wireless has been a stable solution for us. Once it was set up correctly it was fine. We had some initial hiccups. We still have issues with upgrades sometimes. Except for mostly minor issues, it has been a good solution.  

What do I think about the scalability of the solution?

Aruba Wireless is easily scaled between a lot of devices and a lot of endpoints. When we decided to use it as our solution we had planned to use it exactly for its ability to scale. We went through a massive scaling and did not have issues with devices and endpoints.  

Right now we have 30,000 users and around 45,000 devices between those users. It does not seem that there are many limitations for scaling the product's use.  

How are customer service and technical support?

Technical support is good. The only issue we have had with them is that we often have to be referred to their engineering response team. That situation actually happens most of the time. On the other hand, we do not need to use support very often.  

So, yes, we get support for the product and we eventually get the solution we need, but most of the time it gets referred to their engineering team to get the complete solution. Overall, the support is pretty good.  

How was the initial setup?

The initial setup was a little bit complex because our environment is complex. Because of that, I would say the initial setup was complex. It may not be as complex for other companies.  

It took almost a year for deployment. But there are two sides to the setup. One is the product is good and it can be configured to do what we need. But our environment was complex because it involves some legacy devices and some really advanced new devices and technologies as well. It is good that the product is able to support both of those needs.  

What about the implementation team?

We have a couple of IT specialists, one architect, and a development operations engineer for deploying the updates and maintaining the solution. In total, it is around four or five people who maintain the product. Not everyone needs to be dedicated to it full-time.  

What other advice do I have?

The advice that I would give to others who are looking into implementing Aruba starts with that it is a good product. It has some really good features. But the other reality is that you might need to be prepared to face some hiccups with any upgrades and with the setup.  

On a scale from one to ten where one is the worst and ten is the best, I would rate the Aruba Wireless solution as a seven-point-five out of ten. Because of the upgrade issues and the persistence of those, I would rate it a seven.  

Which version of this solution are you currently using?

Version 8.0
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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