Aruba Wireless Review

The remote access through RAPS is a feature that simplifies access for our providers at home, and provides continuity of security, but the configuration is detailed and can be complex.


Valuable Features

The most valuable features for me are:

  • Built-in firewall
  • Security
  • Authentication
  • Remote access
  • Stability

Improvements to My Organization

Providing wireless to our clinicians and providers allows them to be mobile within the facility and still maintain connectivity to valuable information, like our Electronic Health Record. The remote access through RAPS is a feature that simplifies access for our providers at home, and provides continuity of security. In addition we provide guest wireless to our patients and families which improves satisfaction.

Room for Improvement

The configuration is extremely detailed and can be quite complex. For a small IT staff, it is difficult to make changes without outside consulting or Aruba Support.

Use of Solution

We've used it for two years. We're using a 3400 controller with AP105 Access Points. The software version is 6.3.1.9_44832.

Deployment Issues

There were no issues with deployment.

Stability Issues

This product has been very stable.

Scalability Issues

No. We have added Access Points and Remote Access Points as needed. We also expanded to a redundant controller which allows High Availability.

Customer Service and Technical Support

Customer Service:

Service has been good - 8/10.

Technical Support:

8/10

Previous Solutions

We switched to Aruba because of the advanced security. In healthcare we have HIPAA compliance to achieve and maintain. Security is a priority.

Initial Setup

Setting up the controller is complex. The SSIDs, Authentication methodology, Access, is all quite complex to set up. Not for a novice.

Implementation Team

We used a vendor team to implement. We used a third party consulting firm to assist with setting up the redundant controller. Both were very good.

ROI

This product is considered infrastructure. It is a cost of doing business. It allows our business to be more flexible and mobile. But there is no direct ROI.

Pricing, Setup Cost and Licensing

Aruba has made changes to their licensing to make it more cost effective. Work with a partner that is familiar with all of the features in this product so that you get the licensing you need. Not all features are available with basic licensing. You need to determine the feature set you want, and then look at pricing for that feature set.

Other Solutions Considered

HP and Cisco. HP was not secure enough. We had HP in house already. We looked at Cisco but did not do a demo or work with a partner. We do not have any Cisco in house. From my own research, Cisco was too expensive and did not have a solution that was a single appliance that could do all of the things that Aruba can do. Their solution required firewalls, controllers, and routers to accomplish the same thing. This may no longer be the case.

Other Advice

Get a good partner. Not just the local IT shop that has wireless experience. Not all wireless vendors are created equal. To get the real bang for the buck, you need an expert to help you decide what you want and to implement it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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