What is most valuable?
There are a couple of valuable features of Aruba Wireless for us. First is ClearPass, which is an authentication product, and second is AirWave, which is a reporting function.
AirWave allows us to do different reporting on WiFi utilization at our different campuses so I can break down different areas of the college and find out how many users are using the network at any given time. I can find out the utilization of different access points, which allows me to do capacity management.
How has it helped my organization?
It needs the ability to perform mobility device management. They should have some kind of mobility device management built into the product.
What needs improvement?
You need to make sure that the controllers at the access points have the capacity to handle the additional licenses. Otherwise, buying additional licenses won't necessarily scale.
For how long have I used the solution?
We're very happy with the Aruba. We've been using them for about the past five years.
What was my experience with deployment of the solution?
We've had no issues with deployment.
What do I think about the stability of the solution?
For the most part, stability is excellent.
What do I think about the scalability of the solution?
All you need to do is buy licenses for the access points that you have on those campuses.
How are customer service and technical support?
9/10. The customer service we get from our sales rep is excellent. Technical Support
Technical support is always going to take more time. If there's any kind of issue it needs to be replicated, it needs to be taken away and examined certainly more than customer service.
Which solution did I use previously and why did I switch?
We were using another vendor to provide WiFi capabilities. Although it didn't have any limitations, Aruba integrated better with our existing equipment.
How was the initial setup?
What was our ROI?
I don't know what the ROI is on this. It's difficult to value the experience that the students have and the staff have, so to put an actual number on that is going to be very difficult.
Which other solutions did I evaluate?
We looked at other vendors before deciding on Aruba.
What other advice do I have?
Make sure you're fully aware of all the products around WiFi and capitalize on any ones that are out there that would help your specific environment.