There are a couple of valuable features of Aruba Wireless for us. First is ClearPass, which is an authentication product, and second is AirWave, which is a reporting function.
AirWave allows us to do different reporting on WiFi utilization at our different campuses so I can break down different areas of the college and find out how many users are using the network at any given time. I can find out the utilization of different access points, which allows me to do capacity management.
Improvements to My Organization
It needs the ability to perform mobility device management. They should have some kind of mobility device management built into the product.
Room for Improvement
You need to make sure that the controllers at the access points have the capacity to handle the additional licenses. Otherwise, buying additional licenses won't necessarily scale.
Use of Solution
We're very happy with the Aruba. We've been using them for about the past five years.
We've had no issues with deployment.
For the most part, stability is excellent.
All you need to do is buy licenses for the access points that you have on those campuses.
Customer Service and Technical Support
9/10. The customer service we get from our sales rep is excellent. Technical Support
Technical support is always going to take more time. If there's any kind of issue it needs to be replicated, it needs to be taken away and examined certainly more than customer service.
We were using another vendor to provide WiFi capabilities. Although it didn't have any limitations, Aruba integrated better with our existing equipment.
I don't know what the ROI is on this. It's difficult to value the experience that the students have and the staff have, so to put an actual number on that is going to be very difficult.
Other Solutions Considered
We looked at other vendors before deciding on Aruba.
Make sure you're fully aware of all the products around WiFi and capitalize on any ones that are out there that would help your specific environment.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Apr 28 2016