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Aruba Wireless Review

​Our wireless overhaul has reduced the number of wireless related help desk tickets by nearly 90%

What is our primary use case?

We currently have 500 access points deployed and operated by two controllers. Recently, all of the AP-125 models were replaced as part of a three year site wide upgrade, using AP-205H, AP-215, AP-225, and AP-325 models. 

How has it helped my organization?

Our wireless overhaul has reduced the number of wireless related help desk tickets by nearly 90%.

What is most valuable?

I work in a concrete fortress built 70 years ago. It obviously was not designed with wireless internet in mind. The software available allows me to make very specific changes to individual access points when throttling power/settings, which are critical to good working wireless signals. 

What needs improvement?

The ARM functionality does not always seem to perform how I would like. In some cases, I have had to manually assign channels to avoid channel confusion. Overall, it is a small task to worry about. 

For how long have I used the solution?

Three to five years.

How is customer service and technical support?

HPE Aruba technical support is a nine out of 10. 

What other advice do I have?

Quality of the product and the OS interface are a nine out 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
Pros
​Our wireless overhaul has reduced the number of wireless related help desk tickets by nearly 90%.​
Cons
​The ARM functionality does not always seem to perform how I would like. In some cases, I have had to manually assign channels to avoid channel confusion.
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